Turning Away Customers at Closing Time. Good or Bad? – From <a href="http://www.returncustomer.com/2010/10/13/dont-turn-away-customers/"<Return Customer

Turning Away Customers at Closing Time. Good or Bad?Here’s an interesting bit on whether it’s cool to turn away customers if you have already closed up shop or are about to close up shop.

The blog Return Customer says turning away customers is a giant no-no, and even if a last-minute shopper knocks on your door, you have to open it

Naturally, most businesses have to close at the end of the day. If you don’t draw the line somewhere, you’ll turn into a 24-hour business.

Nevertheless, when it looks like you can serve customers, you need to do so. If your store looks “open” to a potential customer, you haven’t set proper expectations.

Now anyone who has worked in any service industry with posted hours knows the loathing that can take over when a shopper is perfectly content to stroll into your business just as you are counting out the register. In this day of crazy access to knowing a shop’s posted hours, it’s pretty easy to avoid the faux pas of walking in at closing time. But, especially in the case of independent shop owners, is it simply bad business to ever turn away someone who might never come back?


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